Privacy Policy

1. Introduction

WowCoach, LLC, operating WowCoach.gg ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using WowCoach.gg, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

When you use our Service, we may collect the following information that you provide directly:

• Account Information: Email address, username, and Battle.net account ID when you connect your Battle.net account
• Combat Logs: WoW combat log files that you upload to the Service
• Payment Information: Billing information processed through third-party payment processors (we do not store credit card details)
• Communications: Messages, feedback, and support requests you send to us

2.2 Information Collected Automatically

When you access our Service, we automatically collect certain information:

• Usage Data: Pages viewed, features used, time spent on the Service, and click patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Similar Technologies: We use cookies to maintain your session and preferences
• Analytics Data: Aggregated statistics about how users interact with our Service

2.3 Information from Third Parties

We may collect information from third-party services:

• Battle.net API: Character data, realm information, gear, talents, and achievements
• Authentication Providers: Account verification information when you log in through third-party services

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: Parse combat logs, generate performance reports, and display analytics
• AI Coaching: Analyze gameplay data to provide personalized coaching recommendations
• Leaderboards: Rank players and display public performance statistics
• Account Management: Create and manage your account, process subscriptions, and provide customer support
• Improvement and Development: Analyze usage patterns to improve features and develop new functionality
• Communications: Send service-related notifications, updates, and marketing messages (you can opt out of marketing)
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with legal obligations and enforce our Terms and Conditions

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Public Information

The following information is publicly displayed on our Service:

• Character names and performance statistics
• Combat log data and fight reports
• Leaderboard rankings
• Guild affiliations and raid compositions

Note: In accordance with Blizzard Entertainment's policies, character names and game data are owned by Blizzard and are not considered personal information.

4.2 Service Providers

We share information with trusted third-party service providers who assist us in operating the Service:

• AWS (Amazon Web Services): Cloud hosting and infrastructure
• AWS Bedrock: AI/ML processing for coaching features
• Payment Processors: Subscription billing and payment processing
• Analytics Providers: Usage analytics and performance monitoring

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal proceedings, court orders, or government requests
• Protection of our rights, property, or safety
• Investigation of fraud or security incidents
• Enforcement of our Terms and Conditions

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy:

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Combat Logs: Stored indefinitely to maintain historical leaderboards and analytics
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

You may request deletion of your account and associated data by contacting us at privacy@wowcoach.gg. Note that publicly displayed combat log data may remain visible after account deletion.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Secure authentication and access controls
• Regular security audits and monitoring

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Data Portability: Request a copy of your data in a machine-readable format
• Objection: Object to processing of your personal information for certain purposes
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@wowcoach.gg. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze usage patterns and improve the Service
• Measure effectiveness of marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

9. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@wowcoach.gg, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to our facilities and service providers.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

12. European Privacy Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access, rectify, and erase your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your personal data includes: performance of a contract, legitimate interests, and consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Updating the "Last Updated" date at the top of this page
• Sending an email notification to registered users
• Posting a notice on the Service

Your continued use of the Service after such modifications constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: